Frequently Asked Questions
Welcome to TG Custom Designs' FAQ page! We’re covering our most asked questions below. If you have any others, please don't hesitate to reach out and we'll get back to you as soon as possible!
1. HOW MUCH DOES SHIPPING COST?
The shipping fee varies depending on the shipping destination and the number of items you purchase. You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, and entering your email and shipping address. The exact shipping fee will then be automatically updated and displayed on the checkout page.
2. WHERE DO YOU SHIP TO?
We provide worldwide shipping.
3. WHAT IS YOUR STORE'S PROCESSING TIME?
Our store's processing time is typically 3-5 business days.
4. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:
- On average, orders usually ship after 1-3 business days from the date the production started.
- US orders may arrive approximately 3-7 business days after being shipped.
- International orders may arrive in your country 1-3 weeks after being shipped.
5. ARE YOUR CUPS DISHWASHER SAFE?
Although all cups and tumblers are made with only permanent materials, we recommend only hand washing to ensure your cup/tumbler stays in perfect condition for as long as possible.
6. DO YOU TAKE CUSTOM ORDERS?
Of course! We absolutely love taking custom orders. Please feel free to send us a message and we would love to work with you to create the absolute perfect cup/tumbler for you!